Your Frequently Asked Questions

Our most common queries can be found below. Click on a question to view the answer.

Existing order? Try our order tracker:

If you would like to track the status of your order, please use our order tracker. The order tracker also contains the most suitable contact details, order info and Help depending on your current order status.

You can also use our A-Z title finder below to find contact details for the publisher of a magazine. If your question is specific to an order however, we always recommend using the order tracker.

  • Orders
    • When will I receive my first issue?
    • Can I send a magazine subscription as a gift?
    • How do I renew my subscription?
    • How do I cancel my subscription?
    • How much is delivery?
    • What is the delivery process?
    • How will you acknowledge my subscription?
    • How do I change my address?
    • My magazine hasn't arrived! What do I do?
    • What issue will my subscription start with? Can I specify an issue?
    • I've received a discount code. How do I use it?
  • Data Security
  • Payments
    • How can I pay for a subscription?
    • When will my direct debit be taken for my subscription?
    • Is it safe to purchase online?
  • Delivery
    • Where will the magazines be sent from?
    • Do you offer international delivery?
    • Does the price of the subscription include delivery?
    • How do I change my address?
  • Gifts
    • Can I send a magazine subscription as a gift?
    • How do I create an e-card?
    • I've been given a Gift Card. How do I use it?
    • My subscription includes a free gift. Who will it be sent to and when?
    • When will my physical gift card be delivered?
    • When will my e-gift card be delivered?
  • General
    • Do you offer bulk discounts?
    • How do I find a publication I'm looking for?
    • Who is
    • My question isn’t shown here
  • About Us
    • About