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Your Frequently Asked Questions

Our most common queries can be found below. Click on a question to view the answer.

Existing order? Try our order tracker:

If you would like to track the status of your order, please use our order tracker. The order tracker also contains the most suitable contact details, order info and Help depending on your current order status.

You can also use our A-Z title finder below to find contact details for the publisher of a magazine. If your question is specific to an order however, we always recommend using the order tracker.

  • Orders
    • When will I receive my first issue?

      Once you've placed your order you'll receive a confirmation email from magazine.co.uk, usually within a few minutes (do check your Junk folder for ‘no-reply@magazine.co.uk’ if you don't receive this email within 24 hours!). You'll then receive another email/letter directly from the publisher within four weeks of placing your order confirming when you'll receive your first issue. You will typically receive your first issue within four to eight weeks of your order being placed.

      However, this delivery time varies depending on the frequency of the magazine (i.e. weekly, monthly, quarterly). For weekly publications allow two to four weeks for your first issue to arrive. For monthly publications allow four to six weeks (some publishers, such as Time Inc and National Geographic, have longer lead times which means your delivery could take longer too). Finally, for bi-monthly publications please allow six to eight weeks for your first delivery. Last thing – any free gift offered with your subscription will be sent separately and will not arrive with the first issue of your subscription.

      To find out your specific start issue, or if you have other questions about your order, please enter your details into our Order Tracker, then click ‘I would like to contact someone about my subscription’.

    • Can I send a magazine subscription as a gift?

      Of course! Simply tick the 'This is a gift' option when adding your chosen magazine to the basket. And with our FREE Gift Card Creator you can choose from a selection of designs, then either print or email a personalised message to send to the recipient of your gift subscription.

    • How do I renew my subscription?

      Please renew directly with the publisher (simply find the contact details for the magazine you want to renew from our A-Z title finder above).

    • How do I cancel my subscription?

      If your subscription is up and running, please get in touch with the publisher. You'll find their contact details on your confirmation email, inside your magazine, and on the covering letters you will receive each month with the magazine. Alternatively you can use the A-Z title finder above.

      If your subscription was purchased recently then it may not be with the publisher yet and can be cancelled with us.

      To find out the current status of your order, and the most appropriate contact details (us or the publisher), please enter your details into our Order Tracker, then click ‘I would like to contact someone about my subscription’.

    • How much is delivery?

      Delivery is FREE on all subscriptions!

    • What is the delivery process?

      At magazine.co.uk we do not hold any active subscription details for subscriptions as deliveries are handled by each of our publishing partners. One of the great things about a subscription is that you usually receive the issue before it goes on sale in the shops. Your subscription is most likely to start with the next available issue, and the delivery date is determined by the date you placed your order and the print date of that next issue.

      If you're ever concerned about a delivery you can contact the publisher. You'll find their contact details on your confirmation email, inside your magazine, and also on the covering letters you'll receive each month with the magazine. Or you can use the A-Z title finder above.

      To find out the current status of your order, and the most appropriate contact details if you have a question, please enter your details into our Order Tracker, then click ‘I would like to contact someone about my subscription’.

    • How will you acknowledge my subscription?

      Once you've placed your order you'll receive a confirmation email from magazine.co.uk, usually within a few minutes (do check your Junk folder for 'no-reply@magazine.co.uk' if you don't receive this email within 24 hours!). You'll then receive another email/letter directly from the publisher within four weeks confirming the order and telling you when you'll receive your first issue.

      To find out the current status of your order, and the most appropriate contact details if you have a question, please enter your details into our Order Tracker, then click ‘I would like to contact someone about my subscription’.

    • How do I change my address?

      If your subscription is up and running, please get in touch with the publisher. You'll find their contact details on your confirmation email, inside your magazine, and on the covering letters you will receive each month with the magazine. Alternatively you can use the A-Z title finder above.

      If your subscription was purchased recently then it may not be with the publisher yet and your address can be amended with us.

      To find out the current status of your order, and the most appropriate contact details (us or the publisher), please enter your details into our Order Tracker, then click ‘I would like to contact someone about my subscription’.

    • My magazine hasn't arrived! What do I do?

      Usually the first issue will be sent to you within four to eight weeks after your order is placed. The length of time depends on the frequency of the magazine (i.e. weekly, monthly, quarterly). If after eight weeks you still haven't received your magazine, we would recommend contacting the publisher.

      To do this we recommend entering your order details into our Order Tracker, then clicking ‘I would like to contact someone about my subscription’. This will provide you with the most appropriate contact details, along with information which will help the publisher to identify your order.

      You can also find publisher contact details on your confirmation email, inside your magazine, and also on the covering letters you'll receive each month with the magazine, or via the A-Z title finder above.

    • What issue will my subscription start with? Can I specify an issue?

      Your subscription will start with the next available issue after the publisher has processed your order.

      To find out your specific start issue, or if you have other questions about your order, please enter your details into our Order Tracker, then click ‘I would like to contact someone about my subscription’. This will provide you with the most appropriate contact details, along with information to help the publisher identify your order quickly.

    • I've received a discount code. How do I use it?
      1. Select the magazine subscription you want
      2. Enter your contact details for the subscription
      3. Enter the discount code in the promotional code box at the top of the payment page
      4. Confirm your payment details then the discount will appear in the checkout page

      Remember that the discount code can only be used against non-direct debit subscription offers. See full Terms & Conditions here.

  • Data Security
  • Payments
    • How can I pay for a subscription?

      At magazine.co.uk you can pay by direct debit, PayPal, credit and debit card. A few magazines featured on magazine.co.uk do not offer all payment options (and this is determined by the publisher, not us!).

    • When will my direct debit be taken for my subscription?

      All direct debit payments are set up by the publishers and it may take up to four weeks for the bank to authorise the payments.

    • Is it safe to purchase online?

      Yes, completely. Any information you provide is encrypted using the latest Secure Socket Layer (SSL) technology ensuring your details are safe and secure. We also meet the requirements of the Payment Card Industry Data Security Standard (PCI) which was created to ensure organisations that process card payments prevent fraud.

  • Delivery
    • Where will the magazines be sent from?

      All magazines are sent directly from the publisher's mailing house (not from magazine.co.uk).

    • Do you offer international delivery?

      We do offer an overseas delivery on some magazines featured on magazine.co.uk, but not all. Where we offer them, you will find prices listed in the International Delivery pricing tab.

    • Does the price of the subscription include delivery?

      Delivery is FREE on all subscriptions!

    • How do I change my address?

      If your subscription is up and running, please get in touch with the publisher. You'll find their contact details on your confirmation email, inside your magazine, and on the covering letters you will receive each month with the magazine. Alternatively you can use the A-Z title finder above.

      If your subscription was purchased recently then it may not be with the publisher yet and your address can be amended with us.

      To find out the current status of your order, and the most appropriate contact details (us or the publisher), please enter your details into our Order Tracker, then click ‘I would like to contact someone about my subscription’.

  • Gifts
    • Can I send a magazine subscription as a gift?

      Yes, of course. Simply tick the ‘This is a gift' option when you add your chosen magazine to the basket.

    • How do I create an e-card?

      With our FREE Gift Card Creator you can choose from a selection of fab designs. Then you can either print or email a personalised message for the recipient of your gift subscription.

    • I've been given a magazine.co.uk Gift Card. How do I use it?

      It's easy. You can redeem your Gift Card with any of our subscriptions that are not direct debit offers. You'll be prompted at the checkout to enter the gift code and the PIN. All of our terms and conditions can be found here.

    • My subscription includes a free gift. Who will it be sent to and when?

      The free gift will be sent to the billing name and address, unless specified in the subscription offer itself. It will be sent separately from the magazine and can take up to 12 weeks to arrive – but it will be worth the wait!

    • When will my physical gift card be delivered?

      All gift card orders will be dispatched the next working day after your order is placed. All orders are sent Royal Mail 1st Class - please refer to the Royal Mail website for delivery timescales.

    • When will my e-gift card be delivered?

      Your e-gift card will be emailed to your recipient at 8.30am on the date chosen at purchase, or sent immediately if you chose today's date for delivery.
      If your e-gift card recipient has not received their gift email by the date you selected, please double check which email address you sent the e-gift card to, and check with the recipient that it has not been delivered to their spam folder

  • General
    • Do you offer bulk discounts?

      Contact us directly on corporatesales@magazine.co.uk and we can talk more about what you need.

    • How do I find a publication I'm looking for?

      You can use the search bar or the A-Z title finder just above. If you can't find the magazine you're looking for using either of these options, then we do not currently offer that magazine on the site. But as we're always working hard to bring you more choices - and we're adding new titles all the time - we may be offering it soon!

    • Who is magazine.co.uk?

      magazine.co.uk is a magazine subscription service and website run by Jellyfish Connect Ltd. We have been operating since 2010.

  • Readers Digest

    Readers Digest

    12 issues for £22.99


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  • The Week

    6 issues for £0.00


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  • National Geographic Traveller

    4 issues for £12.00


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  • OK!

    13 issues for £20.00


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  • Good Housekeeping

    6 issues for £22.50


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